Terms of Use for Vacasol from Metatravel Deutschland GmbH

Tenant = The customer renting a holiday home.
Business Partner = The rental agency with which you enter into the rental agreement.
Owner of the Holiday Home = Landlord.

The rental agreement is concluded with our Business Partner as your contractual party. The role of Metatravel Deutschland GmbH is solely to facilitate the rental and the conclusion of the contract between you and our Business Partner, and therefore, prior to making your booking, you must accept the Business Partner’s rental terms and conditions. The exact point in time at which the rental agreement is considered finally concluded is governed by the Business Partner’s rental terms and conditions. As a general rule, the rental agreement only becomes final when you receive a confirmation and rental certificate from our Business Partner by email, together with further practical information regarding the rental property.

The terms and conditions of our Business Partner, as well as the rental documents you receive from our Business Partner, constitute the contractual basis concerning the actual rental of the holiday home. Metatravel Deutschland GmbH is therefore not responsible for any changes to your agreement with the Business Partner, including changes relating to the rental of the holiday home. Such changes are governed by the Business Partner’s terms and conditions.

Metatravel Deutschland GmbH solely facilitates the rental through our platform, and responsibility for the holiday home rests with the Owner of the Holiday Home and/or the Business Partner, depending on what is stipulated in the Business Partner’s terms and conditions. The practical administration of the rental is handled by the Business Partner.

Our service, which consists of bringing together holiday homes from a large number of rental agencies on one platform and facilitating the conclusion of agreements for the rental of such holiday homes, is always provided subject to the following terms and conditions.

§ 1. Payment

Payment for the stay is made directly to the Business Partner.

§ 2. Price Guarantee

If the booked holiday home can be booked for the same period and under the same conditions, but at a lower price in the same currency, for example through an internet portal (documentation must be provided), the Tenant will receive a refund of the price difference from Metatravel Deutschland GmbH.

§ 3. Practical Questions and Complaints

Since Metatravel Deutschland GmbH only facilitates the holiday home rental on behalf of the Business Partner, Metatravel Deutschland GmbH cannot be held liable for defects or shortcomings concerning the holiday home or the property. This also applies in cases of insect infestations, as well as in cases of theft, damage or similar incidents affecting the holiday home, the property, or the Tenant’s belongings.

Likewise, Metatravel Deutschland GmbH is not responsible for circumstances that do not relate to the holiday home itself, nor is Metatravel Deutschland GmbH liable for any deterioration of the holiday experience caused by such circumstances, including, but not limited to, noise disturbances, road and/or construction work near the holiday home, power outages, closure of shops, facilities, etc., changed opening hours, changed bathing opportunities including bathing prohibitions, changed fishing rights, and climatic conditions, such as, but not limited to, flooding, forest fires, and water shortages.

If practical questions arise during the rental period, including complaints requiring rectification during the rental period, these must be directed to the Business Partner.

This also applies in cases of dissatisfaction with the cleaning, where the Business Partner’s local office must be informed immediately after arrival (outside office hours via the emergency telephone number). Otherwise, the Tenant may be held liable for any defects or shortcomings, depending on the Business Partner’s terms and conditions. We recommend taking photographic documentation.

Should problems unexpectedly arise that cannot be resolved amicably through dialogue with the Business Partner, you are welcome to contact Metatravel Deutschland GmbH. We will then attempt to guide you in the best possible way.

However, if you believe that we have provided incorrect information about the holiday home on our platform, please contact both us and our Business Partner.

§ 4. Industry Association of Holiday Home Rental Companies

Metatravel Deutschland GmbH is a member of the German Holiday Home Association (Deutscher Ferienhausverband e.V. - DFV) and complies with the ethical rules applicable to the association's members.

Metatravel Deutschland GmbH fulfills all quality criteria of the German Holiday Home Association, including, for example, security in the booking process, customer service quality, and transparency in rental mediation services (DFV certification criteria).

§ 5. Personal Data

We process all personal data in accordance with the Danish Personal Data Act and EU regulations (GDPR).

You can find more information about our Privacy Policy at https://www.vacasol.com/privacypolicy

§ 6. Youth Groups / Minimum Age

You must be at least 18 years old to book a holiday home through our platform.

Unfortunately, we do not facilitate rentals to youth groups, i.e. persons under 25 years of age.

If you nevertheless make a booking without informing us that the booking concerns a youth group, please note that the Business Partner, depending on its rental terms and conditions, may have the right to:
- reject the booking without refunding the rent paid;
- withhold the keys without refunding the rent paid;
- require payment of a security deposit.

We also draw your attention to the fact that parents of minors and/or persons under 25 years of age cannot make a booking in their own name unless they themselves are present throughout the entire stay.

One couple under the age of 25 is not considered a group and is therefore not covered by the above rule.

§ 7. Misprints

Metatravel Deutschland GmbH reserves the right for any image, price, data or printing errors.

Complaints Procedure

If you are dissatisfied with your rental of the holiday home, you must contact the Business Partner as mentioned above under § 3.

If no solution can be found between you and the Business Partner, you may file a complaint with the Holiday Home Rental Appeals Board. In that case, you must prepare a written complaint using the form provided by the Appeals Board.

You can find a description of the procedure and a link to the form on this page.
Ankenævn for Feriehusudlejning
(Holiday Home Rental Appeals Board)
Vandkunsten 3, 3. sal
1467 København K
http://www.feriehusklage.dk/

Miscellaneous

Cancellation, amendments and other matters relating to the rental agreement are governed by your agreement with the Business Partner, and enquiries in this regard are handled directly between you and the Business Partner.

Unless otherwise stated in the Business Partner’s terms and conditions, there is no statutory right of withdrawal for services relating to accommodation where the contract specifies the date or the specific period during which the service is to be provided.