FAQ

  • Prices and booking

    • How old do I have to be to rent a holiday home?

      You must be at least 18 years old to book a holiday home through our platform.

    • Youth groups

      Unfortunately, we do not arrange the rental of holiday homes for youth groups where no participant is at least 25 years old. If you nevertheless make a booking without informing us that it is a youth group, we reserve the right not to forward the booking to our cooperation partner for processing.

      We would also like to point out that our cooperation partner, depending on their terms and conditions, may have the right to:

      - reject the booking without refunding the rental amount paid
      - refuse to hand over the key without refunding the rental amount paid
      - require a security deposit of up to EUR 500 per person (if the booking is exceptionally accepted)

      A couple under the age of 25 is not considered a group and is therefore not subject to the above rule.

    • How do I rent a holiday home?

      It is actually incredibly simple. Once you have found the perfect holiday home, simply click the “Book” button and complete the form with your name, address, telephone number and email address. Check that all information is correct and approve the booking. We will then forward your booking to our cooperation partner.

      In addition to the confirmation shown on the website, you will also receive an email a few minutes later confirming that we have received your booking and that it will be processed by our cooperation partners as quickly as possible. Depending on the rental terms of our cooperation partner, your booking will generally be considered completed and confirmed once you receive a confirmation email from our cooperation partner.

    • To whom do I pay the rent?

      Once your booking is confirmed, our cooperation partner will send you an email or a letter with payment details. You will make the payment directly to our cooperation partner.

    • Do the prices include taxes and dues?

      All prices include VAT and other charges. The prices are current prices. Tourist taxes are always charged separately.

    • When do I pay and how many instalments are there?

      As a general rule, the rental amount must be paid in 1 or 2 instalments. The number of instalments depends on the number of days between the date you book the holiday home and your arrival date. You will receive the exact payment instructions from our cooperation partner.

    • Do I have the right to cancel my purchase?

      There is no right to cancellation cf. the Danish Consumer Agreement Act, so the cancellation rules concerning the individual issues apply.

      Please note that the standard 14-day right of withdrawal does not apply when renting a holiday home. This means that the cancellation rules applicable to the individual holiday homes apply. The exact rules, as well as any fees for cancelling your holiday home or holiday accommodation, are set out in the terms and conditions of our cooperation partner.

    • Price guarantee for all holiday homes

      You will never pay too much when you book a holiday home with us, because all holiday homes that you can find on our platform are covered by our price guarantee.

      The price guarantee means that if you find the same holiday home at a lower price elsewhere, we will match the lower price and pay you the difference. PLEASE NOTE: It must be exactly the same holiday home, for the same period, for the same number of guests, and with the same ages of the guests. Cancellation insurance and final cleaning are only covered by our price guarantee if they are included as a mandatory part of the rental price.

      If you wish to make use of our price guarantee, you must apply to us within 24 hours from the time of booking (that is to say, the time at which your booking was completed). Your application must contain contact information, booking number and written documentation (e.g. a screenshot) for the lower price that you have found elsewhere.

  • Cancellation insurance, final cleaning and consumption

    • Does the rental price include cancellation insurance?

      In some cases cancellation insurance is included in the rental price, in other cases not. The presentation of each individual holiday home will always state quite clearly whether or not the cancellation insurance is included in the price. If this is not the case, it is possible as a rule to purchase cancellation insurance. If this option is not available, we recommend that you take out separate insurance.

    • Does the rental price include final cleaning?

      In some cases final cleaning is included in the rental price, in other cases not.
      The presentation of each individual holiday home will always state quite clearly whether or not the final cleaning is included in the price. If this is not the case, you can usually opt to purchase final cleaning.

    • Does the price include electricity, water and other consumption?

      Consumption dependent costs such as electricity and heating are not included in the rental price and will be charged separately. However, some houses do not have a visible meter installed. In this case either a fixed amount per person/day or a fixed obligatory surcharge per booking will be charged. The specification will be shown clearly in the house presentation and the rental agreement. In some cases water is included in the rental price; otherwise it will be charged separately.

  • Deposit

    • What does the money for the deposit I pay cover?

      The deposit amount to be paid is security for payment of electricity, water and other consumption dependent costs. The amount will also cover repairs of any minor damage if any such should occur.

    • My holiday is over - when do I get my deposit back?

      Any remaining amount will be refunded after the final settlement by bank transfer to the account stated by you upon arrival/payment. Please note that it can take up to 8 weeks before the deposit is refunded.

  • Pets

    • May I bring my pet with me to the holiday home?

      Yes, as a general rule, it is no problem to bring one or more pets with you on your holiday. Simply specify the number of pets you wish to bring, and you can freely choose among all available holiday homes for your travel dates.

    • Does it make any difference whether I bring a dog or a cat with me?

      No, as a general rule there are not. If you are unsure, you can always contact the cooperation partner with whom you enter into the rental agreement for the holiday accommodation.

    • Is it 100% certain that there have been no animals in a holiday home where animals are not permitted?

      No, unfortunately we cannot guarantee that there has never been a dog, a cat or other pets in a holiday home even though the presentation and rental conditions for the house in question state that pets are not permitted.

  • Errors, defects and pests

    • What is my position if I discover an obvious error or a typing error?

      We spend a great deal of effort to ensure that all the information on our summer cottages and holiday homes is up-to-date and correct. If there are obvious errors and typing errors, it will be assessed to what extent you knew or ought to have known that there was an error.

      This means that if you make a booking based on information that is obviously incorrect or has arisen through obvious typing errors, we reserve the right not to forward the booking to our cooperation partner if it is assessed that you knew or should have known that an error had occurred.

    • I have booked but the information was incorrect - what do I do?

      It is our responsibility to ensure that all information reflects the details we receive from our cooperation partner regarding the holiday accommodation. We make every effort to ensure that this information is accurate and up to date. If it turns out that there are errors or omissions in the information we have provided on our platform, you must immediately contact our local cooperation partner AND contact us as soon as possible.

      However, we do make reservations regarding obvious errors and typing errors, see the above paragraph.

    • What do I do in case of damage which arises suddenly?

      We do not assume any responsibility for damage which arises suddenly such as faults in electrical installations. In case of power failure, we recommend that you first check whether a fuse just needs mending or whether the GFCI has been deactivated and needs to be reactivated.

      If this is not the case or if damage occurs which you are not able to repair yourself, you must contact our local cooperation partner. You will find the name and address of our partner in the rental agreement.

      If the issue cannot be resolved satisfactorily, you must submit a written complaint to the cooperation partner before, or at the latest immediately after, your return home. It is important that all defects and deficiencies are reported to our cooperation partners during your stay and immediately after they are discovered. Failure to comply with this requirement may result in the loss of your right to any compensation or refund.

    • What do I do if I am bothered by pests?

      We do not assume any responsibility for pests such as wasps, flies, ants etc. in or around the summer cottage or holiday home.

      If you are bothered by pests, you must contact our local cooperation partner who will deal with the matter.

    • What if there is an outbreak of war, strike, natural disasters or the like?

      We do not assume any responsibility for situations which might arise as a result of outbreak or threat of war, strike, lockout, rationing, border closures, epidemics, pandemics, natural disasters, pollution disasters (including nuclear emissions), breakdown of communication networks as well as other types of events which can be characterised as force majeure.

      If such circumstances arise, please contact our local cooperation partner.

  • Guidelines for complaints

    • How to file a complaint about a holiday home

      If you are dissatisfied with the rental of a holiday home, you must first contact our cooperation partner with whom you entered into the rental agreement. If no solution can be reached with the cooperation partner, you may file a complaint with the Danish Holiday Home Rental Complaint Board (Ankenævnet for Feriehusudlejning). In that case, you must submit your complaint using the form provided by the Complaint Board.

      You will find a description of the procedure and a link to the form on this page.

      Ankenævn for Feriehusudlejning
      Amagertorv 9, 2
      1160 København K
      http://www.fbnet.dk/

      You can also file a complaint on the Online Dispute Resolution website http://ec.europa.eu/odr.

      You can find information about consumer complaints and alternative dispute resolution bodies in the EU on the European Commission's portal: https://consumer-redress.ec.europa.eu/