FAQ

  • Prices and booking

    • How old do I have to be to rent a holiday home?

      You must be at least 18 years old to book a holiday home through our platform.

    • Youth groups

      Unfortunately, we do not arrange the rental of holiday homes for youth groups where no participant is at least 25 years old. If you nevertheless make a booking without informing us that it is a youth group, please note that we and/or our cooperation partner reserve the right to:

      - reject the booking without refunding the rental amount paid
      - refuse to hand over the key without refunding the rental amount paid
      - require a security deposit of up to EUR 500 per person (if the booking is exceptionally accepted)

      A couple under the age of 25 is not considered a group and is therefore not subject to the above rule.

    • How do I rent a holiday home?

      It is actually incredibly simple. When you have found the right holiday home for you, just click on the "Book" button and then fill in a form with your name, address, telephone number and email address. Check that the information is correct and confirm your booking. That's all.

      In addition to the confirmation shown on the website, we will send you an email a few minutes later confirming that we have received your booking and that it will be processed as soon as possible.

    • To whom do I pay the rent?

      Once your booking is confirmed, our cooperation partner will send you an email or a letter with payment details. You will make the payment directly to our cooperation partner.

    • Do the prices include taxes and dues?

      All prices include VAT and other charges. The prices are current prices. Tourist taxes are always charged separately.

    • When do I pay and how many instalments are there?

      As a general rule, the rental amount must be paid in 1 or 2 instalments. The number of instalments depends on the number of days between the date you book the holiday home and your arrival date. You will receive the exact payment instructions from our cooperation partner.

    • Do I have the right to cancel my purchase?

      There is no right to cancellation cf. the Danish Consumer Agreement Act, so the cancellation rules concerning the individual issues apply.

      Please note that the standard 14-day right of withdrawal does not apply when renting a holiday home. This means that the cancellation policy of the individual holiday home applies. The exact terms, conditions, and any cancellation fees related to your holiday home or holiday accommodation can be found in the terms and conditions of our cooperation partner.

    • Price guarantee for all holiday homes

      You will never have to pay too much when you rent a holiday home from us as there is a price guarantee for all our holiday homes.

      The price guarantee means that if you find the same summer cottage at a lower price with another rental agency, we will match the lower price and pay you the difference. NOTE: It must be exactly the same cottage in the same period and the same number of people with the same ages as the people in question. Cancellation insurance and final cleaning are only covered by our price guarantee if they are incorporated as a compulsory part of the rental price.

      If you wish to make use of our price guarantee, you must apply to us within 24 hours from the time of booking (that is to say, the time at which your booking was completed). Your application must contain contact information, booking number and written documentation (e.g. a screenshot) for the lower price that you have found elsewhere.

  • Cancellation insurance, final cleaning and consumption

    • Does the rental price include cancellation insurance?

      In some cases cancellation insurance is included in the rental price, in other cases not. The presentation of each individual holiday home will always state quite clearly whether or not the cancellation insurance is included in the price. If this is not the case, it is possible as a rule to purchase cancellation insurance. If this option is not available, we recommend that you take out separate insurance.

    • Does the rental price include final cleaning?

      In some cases final cleaning is included in the rental price, in other cases not.
      The presentation of each individual holiday home will always state quite clearly whether or not the final cleaning is included in the price. If this is not the case, you can usually opt to purchase final cleaning.

    • Does the price include electricity, water and other consumption?

      Consumption dependent costs such as electricity and heating are not included in the rental price and will be charged separately. However, some houses do not have a visible meter installed. In this case either a fixed amount per person/day or a fixed obligatory surcharge per booking will be charged. The specification will be shown clearly in the house presentation and the rental agreement. In some cases water is included in the rental price; otherwise it will be charged separately.

  • Deposit

    • What does the money for the deposit I pay cover?

      The deposit amount to be paid is security for payment of electricity, water and other consumption dependent costs. The amount will also cover repairs of any minor damage if any such should occur.

    • My holiday is over - when do I get my deposit back?

      Any remaining amount will be refunded after the final settlement by bank transfer to the account stated by you upon arrival/payment. Please note that it can take up to 8 weeks before the deposit is refunded.

  • Pets

    • May I bring my pet with me to the holiday home?

      Yes, as a general rule, it is no problem to bring one or more pets with you on your holiday. Simply specify the number of pets you wish to bring, and you can freely choose among all available holiday homes for your travel dates.

    • Does it make any difference whether I bring a dog or a cat with me?

      No, as a general rule there are not. If you are unsure, you can always contact the cooperation partner with whom you enter into the rental agreement for the holiday accommodation.

    • Is it 100% certain that there have been no animals in a holiday home where animals are not permitted?

      No, unfortunately we cannot guarantee that there has never been a dog, a cat or other pets in a holiday home even though the presentation and rental conditions for the house in question state that pets are not permitted.

  • Errors, defects and pests

    • What is my position if I discover an obvious error or a typing error?

      We spend a great deal of effort to ensure that all the information on our summer cottages and holiday homes is up-to-date and correct. If there are obvious errors and typing errors, it will be assessed to what extent you knew or ought to have known that there was an error.

      This means that if you make a booking on the basis of information which is obviously not correct or has arisen due to an obvious typing error, we reserve the right to cancel the booking without any form of compensation or indemnity if it is assessed that you knew/should have known that there was an error.

    • I have booked but the information was incorrect - what do I do?

      It is our responsibility to ensure that all information reflects the details we receive from our cooperation partner regarding the holiday accommodation. We make every effort to ensure that this information is accurate and up to date. If it turns out that there are errors or omissions in the information we have provided on our platform, you must immediately contact our local cooperation partner AND contact us as soon as possible.

      However, we do make reservations regarding obvious errors and typing errors, see the above paragraph.

    • What do I do in case of damage which arises suddenly?

      We do not assume any responsibility for damage which arises suddenly such as faults in electrical installations. In case of power failure, we recommend that you first check whether a fuse just needs mending or whether the GFCI has been deactivated and needs to be reactivated.

      If this is not the case or if damage occurs which you are not able to repair yourself, you must contact our local cooperation partner. You will find the name and address of our partner in the rental agreement.

      If the issue cannot be resolved satisfactorily, you must submit a written complaint to the cooperation partner before, or at the latest immediately after, your return home. It is important that all defects and deficiencies are reported to our cooperation partners during your stay and immediately after they are discovered. Failure to comply with this requirement may result in the loss of your right to any compensation or refund.

    • What do I do if I am bothered by pests?

      We do not assume any responsibility for pests such as wasps, flies, ants etc. in or around the summer cottage or holiday home.

      If you are bothered by pests, you must contact our local cooperation partner who will deal with the matter.

    • What if there is an outbreak of war, strike, natural disasters or the like?

      We do not assume any responsibility for situations which might arise as a result of outbreak or threat of war, strike, lockout, rationing, border closures, epidemics, pandemics, natural disasters, pollution disasters (including nuclear emissions), breakdown of communication networks as well as other types of events which can be characterised as force majeure.

      If such circumstances arise, please contact our local cooperation partner.

  • Guidelines for complaints

    • How to file a complaint about a holiday home

      If you are dissatisfied with the rental of a holiday home, you must first contact our cooperation partner with whom you entered into the rental agreement. If no solution can be reached with the cooperation partner, you may file a complaint with the Danish Holiday Home Rental Complaint Board (Ankenævnet for Feriehusudlejning). In that case, you must submit your complaint using the form provided by the Complaint Board.

      You will find a description of the procedure and a link to the form on this page.

      Ankenævn for Feriehusudlejning
      Amagertorv 9, 2
      1160 København K
      http://www.fbnet.dk/

      You can also file a complaint on the Online Dispute Resolution website http://ec.europa.eu/odr.

      You can find information about consumer complaints and alternative dispute resolution bodies in the EU on the European Commission's portal: https://consumer-redress.ec.europa.eu/